Jawhr Return & Exchange Policy

We want you to love your Jawhr purchase. If you’re not completely satisfied, here’s how our return and exchange process work:

1. Return Requirements

·        Timeframe: Returns accepted within 15 days of purchase

·        Condition: Items must be unworn, undamaged, with all original tags and packaging

·        Exceptions: Worn, altered, or damaged items cannot be returned

2. Exchange Options

·        Timeframe: Exchange requests must be made within 15 days of purchase

·        Options: Available for size, color, or style changes (subject to stock availability)

·        Alternatives: If your preferred item is unavailable, we’ll offer a refund or help you select a different product

3. How to Return

1.     Contact us at [email protected] with your order details and reason for return

2.     Wait for our authorization and return instructions

3.     Note: Customers cover return shipping unless the return results from our error

4. Refund Details

·        Timing: Processed within 3-5 business days after we receive your return

·        Method: Credited back to your original payment account

·        Shipping Costs: Original delivery fees aren’t refundable (except for our mistakes)

5. Problem with Your Order?
If you receive a defective or damaged item:

·        Contact us immediately at [email protected]

·        Include photos showing the issue

·        We’ll arrange a replacement or full refund

Our customer service team is happy to help with any questions – just email [email protected]. Thank you for choosing Jawhr!